T-Mobile - Homestead, Pennsylvania

T-Mobile Homestead Store: A Comprehensive Guide

For individuals and families seeking reliable mobile network and telecommunications services, T-Mobile’s Homestead, Pennsylvania location offers a convenient and supportive experience. Situated at 330 Amity St, Homestead, PA 15120, this store provides a comprehensive range of services and products, catering to diverse communication needs. With a phone number of 4124628800 and a user-friendly website at t-mobile.com, accessing information and scheduling visits is remarkably straightforward.

Store Specialties and Services

The T-Mobile Homestead store specializes in a wide array of services, encompassing cell phone sales, cell phone accessory sales, and comprehensive internet service provision. Customers can browse through the latest smartphone models, find compatible accessories, and explore various internet plans tailored to their specific requirements. Beyond individual devices and plans, the store also offers robust telecommunications solutions for both residential and small business clients. The store’s dedicated team is equipped to handle everything from initial consultations to ongoing technical support.

• Cell Phone Sales: Featuring a diverse selection of smartphones from leading brands.
• Cell Phone Accessories: Offering a wide range of cases, screen protectors, chargers, and other essential accessories.
• Internet Service: Providing high-speed internet solutions for homes and businesses.
• Mobile Network Operator: Delivering reliable mobile network coverage and data speeds.
• Telecommunications Service Provider: Offering a complete suite of telecommunications services.

Convenience and Accessibility

The T-Mobile Homestead store prioritizes customer convenience. In-store pick-up services are available for online orders, streamlining the purchasing process. Delivery options are also offered, ensuring that customers can receive their products directly at their doorstep. The store is designed to be wheelchair-accessible, featuring a wheelchair-accessible car park and wheelchair-accessible entrance, demonstrating a commitment to inclusivity. Furthermore, the store welcomes visitors with Wi-Fi access and accepts various forms of payment, including credit cards, debit cards, and NFC mobile payments. These features collectively contribute to a seamless and accessible shopping experience.

Customer Feedback and Reputation

T-Mobile’s Homestead store maintains a strong reputation based on positive customer feedback. The store boasts 143 reviews on Google My Business, with an average rating of 3.7 out of 5. These reviews consistently highlight the helpfulness and expertise of the staff. Specifically, numerous customers commend the assistance provided by associates like Yosh, who demonstrated the ability to effectively guide customers through complex billing issues and demonstrate how to optimize their monthly expenses. The store’s commitment to customer satisfaction is evident in the proactive support offered and the willingness to go the extra mile to ensure a positive experience. The focus on personalized support seems to be a key differentiator for this location.

Location and Contact Information

Address: 330 Amity St, Homestead, PA 15120, United States
Phone: 4124628800
Website: t-mobile.com

Specialties: Cell phone store, Cell phone accessory store, Internet service provider, Mobile network operator, Telecommunications service provider

Other points of interest: In-store pick-up, Delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wi-Fi, Credit cards, Debit cards, NFC mobile payments

👍 Reviews of T-Mobile

Annie R.

5/5

I came in after getting an offer from Verizon for cheaper phone service - Yosh helped me figure out how to lower my monthly bill so I could stay with T-Mobile and not go through the hassle of switching. He was very informative about the benefits of being a T-Mobile customer!

Katelyn M.

1/5

If I could give this place zero stars I would. The staff (ESPECIALLY JORDAN THE MANAGER) were so UNHELPFUL and UNPROFESSIONAL. I had a different store send in warranty and verify the condition of the device. I went to pick up at this location who then tried to say a scratch was a crack. After Jordan scratched at the screen several times to see if there was a protective cover on it. I ended up driving back to the first store who looked at the device again and verified it was fine for the warranty. So they had to cancel the warranty through Homestead and reapply it to their store. So now I have to wait longer to get a device that should have been dealt with already. Mind you it's a kids watch with GPS so now for a longer period I will have no way to keep tabs on my child when they aren't home. All of the staff at the Washington location deserve a raise as they are so friendly and go above and beyond for great customer service. The Homestead location needs a new manager and a total overhaul on employees or they all need classes on what good and friendly customer service looks like.

Sandra K.

5/5

Win win win 😀Tiffany and Jordan got me an unbelievably good deal on a new phone and service when my old phone broke. My new phone was practically free and the cost of My T-Mobile didn't even go up. Tiffany also made it extra easy for me because she moved all the information from my old phone to my new phone!

TA M.

1/5

I'm a new customer to T mobile and I went to this location to get a new Sim card. The sign said that opens at 10am it's 10:20 and the doors are still locked.
An employee, Tyty was there to work but wasn't a manager yet so she didn't have a key. She kindly explained the situation and that there was no manager to open the store. I believe that Tyty would make an excellent manager and deserves a promotion. As for T mobile, I'm probably not going to keep my plan with them. This isn't the only poor experience I've had, it's also impossible to understand customer service when they speak a different language than me, so almost have the end in sight. Thanks T mobile for showing what you're all about. Two thumbs down!

Maddie F.

1/5

The customer service was horrible. I forget the name of the employee but could 100% say who it was if I saw him again. Was so dismissive and very disrespectful. Wouldn’t let me finish a sentence and only cared about getting a sale when I had switched to t mobile over the internet. Will not be going back to this store as employee made the experience just horrible.

Tom K.

5/5

This T mobile store was great service was fast and the manager Jordan is top notch. I was in and out quick with excellent service.

Tonisha H.

5/5

Jordan was awesome with his help of transferring my new phone and very informative. Thanks again, Jordan for making this a wonderful 1st time visit to your store.

Gabby K.

5/5

Jason was fantastic, he was so personable and a real pleasure to work with. He helped me upgrade my phone and got me all right. Really appreciated him!