Temco Logistics - Pomona, California

Rene A. G.

Home Depot Delivery 🚚 Today 2.24.25 Monday @ 1:25pm

The Driver & I Started Off On The Wrong Foot, I Told Him He Pounded On My Front Door As If He Was Law Enforcement, There Was No Need For That Being This Is An Apartment, Then The Freezer Door Needed To Be Switched To Open The Other Way, I Thought It Was Going To Be Switched Before It Was Delivered, I Didn’t Know The Driver’s Were Going To Do This Procedure Right Outside My Door, No Rubber Mat To Rest The Door On, It Was Placed On Roof Concrete, For The Money I Paid, Would Expected Better Care Of The Product, And Now It Doesn’t Close Properly, For A $1000 Dollar Home Depot Freezer I Expected Better, He Informed Me They Could Do A 25% Damage Allowance, He Took Pictures Of The Problem After Calling His Dispatcher An Explaining The Situation, I Was Told In Writing ✍️ To Call Back Within 48 Hours With A Decision On A Full Replacement Or The 25% Damage Allowance, Buy The End Of The Delivery 🚚 I Apologized For Being Upset About Banging On My Door, Sorry About Earlier.
I Never Requested His Schedule At Work When He Proceeded To Tell Me He Works 12-14 Hours Days, I Am 24/7 Tow Truck Driver, Makes No Difference To Me About Someone Scheduled, I Don’t Have A Schedule.

Julianne D.

FYI HOME DEPOT OWNS TEMCO!!! Terrible!!! They delivered a washer and dryer to my elderly parents sat the dryer in front of the old washer (which we still need to use) put the heavy dryer in front of the sliding glass door. They said the appliances aren’t stackable but while they were here I called Home Depot (who owns Temco) and they told them they are stackable. They didn’t take the old dryer which we paid for!!!!! Then while I’m talking to Home Depot they shouted, we have to go we have another delivery and they ran out of the house. Absolute worst experience ever!!! So we still don’t have a working washer and dryer and my dad has dementia so we needed these appliance badly. I don’t understand why they ran off when they were supposed to install the appliances, so they had time scheduled for an install. Oh and then the protective covers they just through on the ground and it blew down our neighborhood. They made zero attempt to retrieve it!! So now we have to wait 5 more days for it to be installed!! I will never buy from Home Depot again because this company does the delivery. Absolutely sickening to do to an 85 and 84 year old! You can see in the photos how they just say the appliances down and left them blocking important areas of the house. Never EVER use them!!! All I can say is if they send out the same guys I’m going to be beyond pissed!!! Hire people who respect their customers because these 2 clearly do not!!! We’ll just noticed there is a huge scratch on the side of the washing machine!!! Hire people who know what they are doing!!!!

C T.

One of the drivers(the one with the little plaits in his head with the Jamaican accent who’s closer to the refrigerator was very rude) and made me feel threaten in my own home! He and I was the only one inside my house at the time, this could’ve went a TOTALLY different way! the other driver was at the truck unloading the refrigerator and didn’t heard what took placeThe other driver was He arrived at my house with an attitude towards me stating “you didn’t answer your phone when I called you” I stated excuse me sir I called the delivery and then I asked did he not get the message and he said no so I said but you can still bring in it tho, he asked to look at the space and stated he would have to cancel my delivery because he couldn’t get the refrigerator in my house because the China cabinet was in the way which it was not! this was a replacement because of the other one being scratched up and door not working properly, the first guys who delivered my refrigerator from this same company brought it in without moving my China cabinet and was very professional, when he heard me calling Home Depot he came back saying I’ll go ahead and deliver it! I’ve attached a video of them bringing the refrigerator in with nothing being MOVED and in the way! I’ve been trying to contact the company to no avail the hold time is ridiculous!

Michael N.

Another home depot installation gone wrong. Their technician installed the dishwasher I ordered in late 2023. Turns out they had no idea what they were doing with the junction box. Barely touched the contacts together and it burned out over the course of a year and a half. Almost burned my house down. Now home depot won't even fix the issue, let alone reimburse me for the electrician I had to pay to come out to identify the issue they caused.

Jerry A.

I had two drivers move my trash bins without them putting them back to their proper place! How inconsiderate and sloppy. If you’re going to move other people’s property, have the decency to put it back where you found it

Brock R.

“White Glove Solutions” left me with more hazards than one. This item was left teetering in my bathroom. Packaging damaged with exposed nails on a freshly laid floor. Positioned in a way to get a photo to hide carelessness. Horrible customer service experience.

If your value your keeping your renovation projects from being wrecked, pick the product up yourself other than utilizing this service.

Michelle S.

I am not a customer, and I am glad I am not! This particular driver was speeding at least 65 on a 45 mph area, weaving in and out of lanes with no signal, cutting people off, and driving erratically. I do not know who's merchandise this person was delivering, but I hope their appliances made it well. This went on for about 10 miles before I exited onto another road.

Lauren L.

This is the worst 3rd party delivery service. I bought a washer and dryer from Home Depot in January. Now almost March I have a broken door from the delivery guys along with water damage due to my dryer not being properly installed and venting into my house. So for nearly a month, I haven’t been able to use my units and it has been a nightmare just to get through to Temco to get the damages fixed. Everything still broken. Scheduled someone to come properly install washer/dryer and was told that I would get a pre call before guys showed up. At 11:28am I received a call that the guys had been there for 5 minutes and were about to leave. When I called back, the lady Crystal seemed surprised that I didn’t get a call, but it was her who told me that I would get the pre-call and she was the one who was supposed to give me the pre-call. My husband later called and talked to Crystal and she lied and said she called me at 11:15am giving me a pre-call. Crystal actually lied. I have the information on my phone, including the voice messages from her. So here we are almost a month later with a brand new washer and dryer that I cannot use, a broken door, damage to the ceiling above due to the water damage from the condensation and lying Temco representatives. I will never do business anywhere that uses Temco and I am telling everyone about my experience with Temco.