SERVPRO of Limestone and Lawrence Counties, Decatur - Athens, Alabama

Wayne W.

We had a commode leaking under the ceramic tile and ruined our subfloor. Nick and crew removed everything from the bathroom, stored it carefully, and dried the plywood, both above and underneath the floor. Nick and his crew were very polite to my family and friendly. Nick made sure we understood everything going on during the process. Blake and Brandon removed all the drying equipment after checking to make sure everything was dry. We were very pleased with both of these crews as well as the office staff we talked in order to get the work started. We would highly recommend this company based on what we’ve seen from Nick and his crew plus Blake and Brandon. Fingers crossed the crew that puts it back together works as well as these two crews did.

Breanna S.

⭐⭐⭐⭐⭐

We had a fantastic experience with Servpro for water mitigation at our home. From start to finish, the team was professional, efficient, and thorough. Alex, the supervisor, kept us informed throughout the entire process and made sure everything was handled smoothly. Anthony, the crew lead, was exceptional in managing the team and ensuring the work was done with precision. The crew was punctual, respectful, and worked hard to restore our home. We couldn’t be more pleased with the results. Highly recommend Servpro for any water damage restoration needs!

Lynne B.

When daylight hit on Sunday morning, December 29, 2024, several of us gathered in downtown Athens, AL to survey the damage an EF-1 tornado had done to our buildings the night before. Within a short amount of time our building was filled with a phenomenal SERVPRO team led by Alex Haney, along with Blake Olinger, Payton Biggs and a group of very hard working professionals. We had no power for two and a half days but they came prepared with generators, fans, dehumidifiers and an incredible amount of knowledge. I wish I had learned all the names of this crew because they each deserve high praise for efficiency, professionalism, and extreme patience and politeness. Alex kept us informed of what had been done and what to expect. If we had questions he, Blake, Payton and the team had answers. We are so thankful for the long hours and hard work they have given to turn a disaster into an opportunity to start over. Our office is in the post demo stage and even at that they have it clean and made ready to build back stronger. Thank you SERVPRO!

Shane W.

Serv-Pro in NW Alabama does not have their own employees to do any of labor or repair. All this company is is a general contractor that subs out every aspect of the work needed . When they quoted the job for us they never mentioned anything about the separate charge for moving all of the smoke damaged contents in a 1600 sq. ft home out, storing and cleaning the contents and moving back in. The fire was on my back patio and there was minimal damage but opening the sliding glass door let the smoke in which caused damage. To repair the patio and remove clean and replace the contents I thought was all in the one quote on the paper work I signed. They then without my knowledge billed my insurance company $43,000 for just the removal ,cleaning and replacement of my content and the sales Rep for Serv-Pro left me with the impression that the $29,000 quote was for everything. They never completed any of the work, was not on time but maybe twice, and broke 5 lamps, and there was very expensive items missing. Plus the electric company they sub-contracted left the job to where my mom got electrocuted when opening the patio door. I would not recommend using this company at all. The worst experience ever.

Brenda

Integrity! Kindness! Excellent work, and excellent work ethics! I can't say enough good about the experience I've had with all the employees with Servpro! Alex, Anthony, Jose, Kendrick, Tammy, Kimberly, Brandon....I give an EXCELLENT rating of 10 to all! This was an extremely stressful time for me, and they all helped me through it. I am extremely grateful! I am happily telling all my friends and family on fb about this awesomely awesome company. With its awesome employees! Thanks ya'll! What's interesting, is every time I've mentioned Servpro to a friend.....they already knew that they were an excellent company to work with!

Mary P.

If I could give negative stars, I would. We had a flood Jan 17 2024. Servpro showed quickly and began helping with the mess. They brought fans and went to work. I thought everything was great. I’ve never had a flood before and was not well informed on how to tell them to do THEIR jobs. NO ONE went into the crawlspace to mitigate- they finally went down there after several days at my husband’s suggestion and said it looked “fine” (apparently cold water can grown mold in 48 hours). Servpro came back about a week later, did not use sophisticated moisture meters, pulled their equipment and left. My children and I begin having respiratory issues to find out that there was water in the crawlspace, the subfloor wicked and now the entire ground floor was wet (previously contained to one bedroom). There was also GROWING MOLD in the crawlspace due to Servpro’s negligence. Now nearly the entire ground floor needs to be replaced- as opposed to one room, had they done their job effectively and competently.

A separate review- but don’t trust State Farm either. They were happy to close the house back up and didn’t think moisture meters that gave actual readings were necessary (they use meters that give a color scale. Adjustor didn’t even know ranges of what the colors meant). Just words of caution. I would never allow them near my (now demolished) home. Thanks, ServPro.

UPDATE to their response: I'm not letting a company that put my health at risk and destroyed my home back to "fix" it. That's ridiculous and I have no confidence it would be fixed correctly this time around. The photos you sent CLEARLY indicated a wet crawlspace with a moisture meter placed just outside the water line. Did you believe that moisture would resolve on it's own WITHOUT molding?!?! I've attached it here in case you didn't look at it before sending to me. I have no idea what you thought you were proving or how this conversation is continuing based on your "evidence". I'm done with this. I didn't post for a fix. You've done enough. I simply wanted to spare others from the same horrific experience I'm now dealing with.

Furthermore, the hardwoods were put in that room five years ago. The mold was not pre-existing. Your suggestion of such is insulting and a cop out, quite frankly. A simple apology would've gone a lot further than this ridiculous attempt to excuse yourselves and further infuriate me.

Dan A.

We bought a house here in Somerville about six months ago and our AC dumped water from the second floor down to our basement. Of course, it's 100+ degrees that week, my wife is pregnant, and the kids were restless! Christy and her team at Serv Pro were my second call after the HVAC company. She and her team made resolving this issue with the insurance company almost painless, the exception being the heat and rising tensions.

They cut out the problem areas and even let us use a few portable air conditioners to cool off while things dried out and our HVAC was repaired. I wouldn't hesitate to work with this group again and can't say enough about their compassion and professionalism.

Karly0315

They have been wonderful! Blake, Trevor, Donnie, and everyone else who helped at my house (I can’t remember all names) were very professional and great with communication. While dealing with water damage is not something I wanted to do this Christmas season, these guys truly made it a much easier experience. They even came by on Christmas Eve to pick up their equipment. Above and beyond service. Highly recommend!