Red Rock Accounting Group LLC - Cottonwood, Arizona

Sharon Porter

Choosing Red Rock Accounting was a costly mistake and a frustrating experience. On January 29 my husband and I scheduled an appointment to ensure we knew what documents would be needed to complete our taxes in a timely fashion. We supplied those documents within two weeks. During the next month I called four times to see the status of our return. Finally, the first week in April I received a call from Bill, who asked the some of the same questions he had during our January meeting. He also indicated our return was 'complicated'-which was the reason for our previous meeting. When we signed the documents we were quoted one price for preparing our return but when I went in to pick up the return we were charged $400 more. I was told the increase was because our return was 'complicated'-which was certainly known before the preparation fee was indicated on the forms we signed. I prepared a review but before I posted it Google Bill called indicating he would give me a partial refund if I wouldn't post it to Google. I took it down.
While they cashed my payment within three days, three weeks have now passed without receiving the promised refund. These are nice folk but if to If you are looking for competency, efficiency and effective customer communication I would NOT recommend Red Rock Accounting.

Matthew Anderson

5 stars all the way for Red Rock accounting group. Over the last couple years, I have used two other local accounting firms for my personal & business tax returns and I can finally say I have found home!

Red Rock checked all the boxes for me when looking for an accounting firm. Their software was very easy to use to upload my tax documents. I specifically wanted to give a shout out to Josh Brown, and Emily Stevens who worked with me and I could not be happier. Anytime I had any issues or questions, they reached back out right away.

I can't wait to keep spreading the word about Red Rock. They really are that good!

John Graham

Great experience and very helpful in dealing with complex issues. This was our 1st year using them as our old account retired and we are very happy and will continue to refer to them. Used them for both a long time local business and personal returns and they offered some good ideas and even caught mistakes from our prior accountant. Both Bill and Matt are very helpful and quick to respond!

Life Uncanned

Asked the to file an S-Corp filing for me. A 2 page document. After 4 months and many excuses I ended up doing it myself. Took me an hr to figure out how to file it out and 2 minutes to put it in the mail. I made many attempts to contact a couple of their branches. Absolutely no excuse.

Tyler Graham

Do not hire this firm under any circumstance. Our company hired them to do our taxes, which they totally screwed up and it's impossible to get in touch with them. On January 18th they sent me a "draft K1" saying my income was more than $400K. I was told they'd have a final draft for me by March 15th. Not true! Then they sent me a "final draft" for my K1 more than two weeks after their own deadline and it was off by 25% of their "draft" with ZERO EXPLANATION! Then — TO TOP IT OFF — they sent a revised K1 for 2022 with — you guessed it — ZERO explanation. So now I have to pay my own accountant to amend last year's taxes and they can't bother explaining as to why? Try calling them, you might ask. HA. Their VM system is an endless loop without a way to leave a message or to connect with anyone. What a joke. And, mind you, we operate one of the oldest family businesses in the area, Sky Ranch Lodge, and this is how they treat their paying customers. Unreal.

Johanna Mosca

An Awesome Accounting Group! I called with some tax questions while Bill Burke was out of town and was amazed at the efficiency and knowledge of the personnel answering the phone. KC listened, understood exactly what I needed, took notes, answered some of my questions, and said she would send an email to Bill Burke the same day to get answers to the rest of my inquiry. She did this right away, and shortly thereafter Bill requested a telephone appointment to personally address my concerns. I knew I was getting a great accountant, but was amazed to find that I was getting a knowledgeable group of customer service personnel as well. Kudos to Bill and his star team! --Johanna Mosca

Suzanne Ross

Bill Burke is a truly exceptional person as well as a highly skilled, experienced CPA. He cares deeply about his clients and is sincerely committed to providing the best possible services. He is focused on achieving the most accurate results and most beneficial outcomes for your accounting and tax filing needs. He is also excellent at trouble-shooting and problem solving. I sleep better at night knowing that Bill has my back on my complex accounting and tax filing needs for my multiple businesses. I highly recommend Red Rock Accounting as a top notch firm!

Steve

Their slogan is "Services you can rely on" but that was not my experience. I used this company for tax services over a 3 year period. During the 3 year period, there were 2 errors. The first year, a $1,000 tax refund for solar was not properly claimed on the state return even though the corresponding credit was claimed on the federal return. Company filed an amended return at no charge since it was clearly their mistake. In the other 2 years, an adjustment to income was not included that resulted in an overpayment to the IRS and state. Customer discovered all errors. Company refuses to acknowledge any responsibility other than saying "errors do occur" and is attempting to charge customer $225 per year to file amended returns and recover the overpayment, even though customer notified them that he was eligible for the income adjustment on their Yes/No Client Organizer and it was properly accounted for in year 1. Overall customer service was poor and tax expertise not worth the fees charged. Emails go unanswered. Company also charges additional fees when they need to consult external CPAs.