Platinum Systems - Kenosha, Wisconsin

Platinum Systems: A Trusted IT Solutions Provider

Platinum Systems, located at 4600 Green Bay Rd, Kenosha, WI 53144, is a well-established technology services company dedicated to providing comprehensive computer support and services to a diverse clientele. With a phone number of 2626526671 and a website at platinumsystems.net, Platinum Systems offers a robust suite of solutions designed to streamline operations and enhance technological capabilities. The company’s core competencies include computer consultant services, vital for strategic IT planning, alongside specialized computer security services, ensuring data protection and system stability. Furthermore, Platinum Systems delivers reliable computer service, addressing everything from hardware repairs to software installations and network management.

Location and Accessibility

Platinum Systems’ physical location at 4600 Green Bay Rd in Kenosha, Wisconsin, provides a central and accessible point of contact for clients. The facility is designed with accessibility in mind, boasting a wheelchair accessible entrance and wheelchair accessible parking lot, demonstrating a commitment to inclusivity and customer convenience. This dedication to accessibility underscores their broader commitment to serving a wide range of individuals and organizations.

Services Offered – A Detailed Overview

• Comprehensive Computer Support: Platinum Systems offers proactive and reactive support, addressing both immediate technical issues and long-term IT needs.
• IT Consulting: Their expert consultants provide strategic guidance on technology investments, infrastructure optimization, and digital transformation initiatives.
• Cybersecurity Solutions: Recognizing the increasing importance of data protection, Platinum Systems offers tailored security services, including vulnerability assessments, firewall configuration, and employee training.
• Network Management: They provide ongoing network monitoring, maintenance, and troubleshooting services, ensuring optimal network performance and uptime.
• Data Backup and Recovery: Platinum Systems assists clients in developing and implementing robust data backup and recovery plans, minimizing the risk of data loss.
• Software and Hardware Support: From troubleshooting software errors to installing and configuring new hardware, their team of technicians provides seamless support for a wide range of technologies.

Client Feedback and Reputation

Platinum Systems has garnered a consistently positive reputation within the community, as evidenced by 26 reviews on Google My Business with an average rating of 4.8/5. These reviews consistently highlight the company’s responsiveness, professionalism, and dedication to client satisfaction. Clients frequently commend their team's ability to quickly resolve technical issues and provide clear, understandable explanations. Many describe Platinum Systems as a truly partner, going above and beyond to meet their specific needs. The feedback suggests a strong emphasis on building long-term relationships based on trust and mutual success. It’s clear that the company prioritizes not just fixing problems, but also educating and empowering clients to effectively utilize their technology. The recurring theme in the reviews points to a team that is not only technically proficient but also genuinely invested in the success of their clients.

Key Characteristics & Values

Platinum Systems distinguishes itself through several key characteristics. They demonstrate an unwavering commitment to timely resolution, often addressing client tickets promptly and efficiently. Their approach is characterized by a proactive and collaborative style, actively seeking to understand client needs and develop customized solutions. Furthermore, the company's staff appears to possess a high level of technical expertise and a genuine desire to assist clients. The emphasis on building partnerships with their clients, coupled with their responsiveness and dedication, creates a positive and supportive environment. Platinum Systems fosters a culture of continuous learning and innovation, ensuring that their team remains at the forefront of technology advancements. They are dedicated to providing reliable, secure, and effective IT solutions that contribute to the overall success of their clients.

In conclusion, Platinum Systems presents itself as a reliable and experienced IT solutions provider. Their accessible location, comprehensive service offerings, and overwhelmingly positive client feedback solidify their position as a valuable resource for individuals and organizations seeking dependable technology support. Their commitment to accessibility, combined with a focus on building strong client relationships, makes them a standout choice in the competitive IT landscape.

👍 Reviews of Platinum Systems

Kimberly C.

5/5

We can't say enough great things about Platinum! They manage the IT for our church/school. They address any tickets on a timely manner, and go above and beyond to make sure they have solved any issues we have. They are always happy to answer any IT related questions that come up and work with us on upcoming needs that we may have. They are true partners, and I can't imagine not having them as part of our team. Thank you to everyone at Platinum for all you do! We appreciate you!

Teresa D.

5/5

Logan was able to solve an issue that has been around for a long time. I just wasn't made aware of it until yesterday. He found some issues that were new to him and us but did the research and was able to get it resolved. I have a very happy shipping manager now! 🙂 Thank you again!

Sue S.

5/5

The Platinum Team (especially Dean!) have been very responsive and helpful with our IT issues. Always professional, always quick to solve the problem and very easy to work with.

Jim M.

5/5

Kenosha Metal Products has been with Platinum Systems for about five years now. We transitioned from in-house IT support, to cloud based. Platinum has proven that location doesn't matter. They are on call 24/7 for critical issues, and just an email away for day to day questions and needs. There response time is great. The staff is friendly and very professional. It was a big deal for us to go with virtual IT support, but Platinum has made it simple. Great job Platinum Team!!

Meghan G.

5/5

We have been a customer with Platinum IT since 2019 and recently switched over to their Managed IT Services. Our work environment has become not only more secure but also more efficient. We have less "reactive" tickets due to Platinum's pro-active approach. The service we have received gives me piece of mind at work. From Shawn to Sean, Bill to Danny -to all of the service techs I have worked with in the last several months, Thank you!

Duane L.

5/5

We have been a managed services customer for many years.
As a company too small to employ on-site IT staff, our ability to have timely access to quality technical support available directly at the individual user level is priceless and time saving, allowing us to focus on what we do, not what we shouldn't be.
IT system planning, system security and project deployment have all been tasks confidently handled by competent engineers and staff.

Tracy A.

5/5

David was extremely knowledgeable and patient with me. He was able to fix the problem I was having with my computer very quickly, and he never made me feel rushed. David took his time and made sure I understood everything that was going on. I really enjoyed working with David.

Natalie K.

5/5

Our company has worked with Platinum for over 6 years. They are very responsive and easy to work with. I get monthly reports that make managing our IT systems much easier and have support when we have computer issues.