Ozark Guidance Bentonville Adult Services - Bentonville, Arkansas

Melanie S.

Kaitlin Hartman is an absolute Angel and unlike any practitioner I have ever met in my life. She Listens she cares she goes above and beyond and has truly contributed to saving my life. I highly recommend her. You hear a lot of people say bad things about Ozark guidance but I've never had a bad experience. And when it comes to just counseling and not just medication

Brad S.

I go to therapy, RDS, and see a doctor here. I really enjoy having people to talk to about my life. It’s a great place. RDS goes on weekly outings to places in the area.

Cassady C.

Absolutely awful avoid this place like the plague, they will schedule and cancel appointments 3 times in within the hour and let patients be off their antidepressants then tell them it’s their fault they missed the appointment and can’t get a hold over supply when they have been off for 3 days and then will make an appointment 10 days out (13 days without an antidepressant ABSOLUTELY WRONG they went to college for this and don’t see an issue with what I just stated) when they canceled while someone was waiting there, and the cherry on top the note received for work had a whole different patient name on it. Also their therapy is a joke Sean will just sit there writing your note for work and then ends the session after 10 mins no help, I hope this place gets shut down or the get a whole new team who’s a tulle trained and happy to be there.

Jared S.

Good darn luck getting someone to pick up the phone or even schedule an appointment. Absolutely unacceptable customer service. Was even supposed to get an email at one point that was never delivered and can't even get in contact. Lady on the phone was very condescending. Absolutely awful.

Jennifer H.

Very difficult to get to the right person for leaving a message if you are returning a call or have issues with medications or appointments. The people answering the phones aren't always very polite and they definitely don't always listen to what you are trying to explain to them before they transfer you to somewhere. They don't always tell you where you are being transferred to either. Most of the staff are very polite when you are in person but not so much on the phone. The phones are shut down early sometimes so don't wait until the last minute to call on anything. Best bet is to call a couple days early if possible, if not, then, call the earliest possible you can.

Haley B.

To start - This is absolutely not a review of the counselor my child saw. She was really great with him. This office however, has been atrocious. My child was seen from October until today when I officially cancelled future services. We struggled to receive any communication. In that time I have called twice to ask why we hadn't received any bills yet as my son was receiving school based counseling services. Both times I was told not to worry, and that we would receive a bill for our financial responsibility. Billing wise- this office is a nightmare. I'm a medical billing and coding specialist, so I was easily able to see that I was being overcharged, but I feel for anyone who doesn't have that background knowledge. The bill stated I owed 20% of the full office billed amount for services, when I actually have a $35.00 copay for that service. Which you can clearly see by the visits my insurance had already processed. Even if I did owe a 20% coinsurance, that definitely isn't 20% of the total billed amount, it would be 20% of OGC's contracted amount with my insurance. Thankfully it got fixed, but only after I made it obvious I knew what I was talking about. Again, just makes me concerned for anyone else receiving their services that are just giving the benefit of the doubt when they get billed. Also, the reason this was the first bill we received was because it was addressed directly to my five year old son with his name spelled incorrectly and the mailing address was mistyped. The street number wasn't correct. It was a postal service fluke that it showed up this time.

Now apart from the billing/administrative nightmare, this group just way overloads their counselors. It's made obvious by the extreme disconnect in communication when you attempt to get in contact with your provider. With my son receiving school based counseling, I never knew when or if he was being seen. What finally made me cancel services today is that we've been reaching out for weeks to try to schedule a conference at my sons school with his counselor and teacher, and after multiple calls to the office and multiple emails sent, only one was even responded to and we were told there was no availability and it would be best to communicate our concerns via email. Which we did, and never received a response. It's unfortunate that Ozark Guidance is the only place in our area that offers school based therapy, but my son needs more quality care than he's receiving here. I highly recommend looking elsewhere if you're in the same position.

Daniel W.

So far I am very happy with this establishment. Compared to the VA this place and the staff are a dream. For the first time in a long time I have found somewhere that wants to actually help without throwing pills at me.

Jefferson E.

Clinicians seem great. Office staff seems inexperienced and this leads to miscommunications and reschedulings. A CNA told my clinician she couldn't perform a simple DNA swab because she didn't know how to submit the coding into the system.... Unfortunately this lack of communication causes a necessary inconvenience.