Moss & Company - Sherman Oaks, California

Ramiro V.

If I can post a zero, I would. Living at Balboa Court apartments at 16901 Napa St. Northridge CA 91343, the experience has. been horrible. Rude management that is consistently lying, sugar-coating things, making excuses, doing the bare minimum, refusing even to acknowledge, little less address most issues seriously, lacking consideration and professionalism.
In the past month dealing with leaks, possible mold, and code violations as it now appears that the walls in my bathroom do not even touch the floor and they intentionally tried to conceal this with a plastic wall base vinyl molding) and now i'm dealing with a cockroach infestation (which I have had an ear infection since the day of treatment) and is probably persisting due to the bathroom walls and shower not being up to code and/or installed properly.

I have seen a massive amount of cockroaches in the outside pool area and then they want to pretend like it's our fault when we get an infestation in our unit. Currently, there are palm leave branches on the verge of falling and hitting someone in the head... I've seen mice running around in the outside supposed public amenity areas. Overall, this place sucks and if it weren't for the exuberant cost of rent in other places I would have been tried to find another place.

I can only speak on behalf of the property in which I live and my experience (s) when I say that I hope the proper authorities come down on Moss & Co. for purposely neglecting things that are not up to code, flat our violations, and being unwilling to do anything much at all. Then they are rude and make excuses when attempting to address the matters and insinuate that oneself is responsible for things that are due to lack of professionalism and consideration.

Jina I.

I moved into Dickens Gardens about a month ago, and since I'm finally unpacked, I figured I should write a review. Bridget, the property manager, has been a dream to work with. She was very helpful, answering all of the questions that I had before moving in. (Note: the website scheduling tool is broken, so don't bother trying to use it. I recommend looking up the apartment you're interested in and calling the number. That's how I got in touch with Bridget, and it was very easy from there to schedule a time to view the apartment.) The apartment itself is great! Lots of space with gated underground parking. Also, you can pay rent and make maintenance requests online, which is very convenient. Speaking of maintenance: when I first moved in there were a couple minor maintenance issues that I wanted to get fixed, and Kevin did an awesome (and quick) job. The complex has a great intercom system where you can make one time use delivery codes for your delivery driver (no more lost or stolen packages! Yay!) And they recently put up wreaths on the front entrance for the holidays, which I thought was such an adorable touch. All in all, I'm very happy to have found this apartment with such a great property manager and maintenance man.

Dustin S.

Edit 2024 - I avoided Moss as one should do, but unfortunately they ended up TAKING OVER the building that I ended up living in. It’s been a complete disaster at Astra.

The community is constantly littered with garbage and feces (the human and pet kind) and it’s only getting worse as they cut costs. Security is non-existent and if you’re not harassed by someone on the streets, then count that as a lucky day. Overflowing trash? Not a priority for them. They’ll let it overflow into the hallways.

I’ve given new management 6 months to address the situation, but they are not willing to make things right. 30k people viewed my positive Astra review over the last year. I’d imagine the same amount will review the newly updated one.

Original review September 2023:
Falsely advertises a property in west adams as available. They do not respond to adverts or calls, but they constantly post on social media. If this is the attention they give to a new property, I can’t imagine how they treat tenants of old properties. Avoid!

samantha M.

Moving into my first apartment was an unforgettable experience, largely thanks to the property manager, Bridget. She was incredibly welcoming and attentive from the initial tour to the day I received my keys. She took the time to answer all my questions and made sure I felt comfortable with the leasing process. The professionalism and support I received from Bridget is beyond grand. With every interaction I feel valued and respected due to her genuine enthusiasm, dedication, and speedy responses. Bridgets commitment to making this a great place to live has made me realize that I’d love to stay here for as long as possible.

Remo P.

I wanted to take a moment to share my experience at Magnolia Apartments, where Bridget is the property manager, because it was truly exceptional from beginning to end.

When I applied, I had a unique financial situation, and Bridget was understanding and helpful, making the approval process smooth and stress-free. Throughout my time at the property, Bridget has been an outstanding manager—always responsive, patient, and willing to go the extra mile to ensure everything runs smoothly. She keeps the property in excellent condition, from the beautifully maintained landscaping to the common areas and pool, which are cleaned regularly.

Communication has always been clear and timely, whether I had maintenance requests or other questions

kaylee C.

I recently had an excellent experience with this agency, thanks to the outstanding service provided by Bridget, the property manager. From our first interaction, she was incredibly attentive and knowledgeable, guiding me through the entire rental process with ease. Bridget took the time to understand my needs, promptly answered all my questions, and made sure every detail was handled efficiently. Her professionalism and friendly demeanor made finding my new home a stress-free experience. I highly recommend this agency, especially if you have the pleasure of working with Bridget!

Tran K.

In the midst of the Los Angeles wildfires taking place now, I tried to cancel my Airbnb booking with my host who utilizes a unit in this company’s Los Angeles Arts District building. As the payment was made to this company already, the refund is at their discretion.

The management team informed the host that no refunds will be given as there is no immediate fire or evacuation requirement in the building’s zone. The area is, however, red flagged for increased risk of fire by the National Weather Service.

Meanwhile, LA City Officials have issued notices to avoid unnecessary travel to Los Angeles, schools and major events in the area have been cancelled, the wildfires remain uncontained, and literal ash and smog from the fires taking place (less than 20 minutes away from the unit) fill the air.

During exceptional times such as this, it is clear where a company’s priorities land. While many companies have elected to offer flexible arrangements for customers on a compassionate basis, this company clearly does not care for the wellbeing or satisfaction of residents.

CMO P.

Absolutely terrible. I wouldn't wish my worst enemy to live in this companies communities. Maribel at the parkwood is the MOST unprofessional person I've ever dealt with. This corporation just wants your money. That's all. Front gate is always broken.

The only positive about this experience is when I leave my apartment. oh, and the maintenance man is friendly though. He's a keeper.