John Samaan, CPA and Company Orange County CPA - Huntington Beach, California

CoriAndre Crane

Overcharged. Ignored Communication. Unprofessional.

As requested,  I emailed all documentation for material to be handled virtually. Not once did anyone ever call or say the following person will be taking care of your taxes or that we received your many emails of attached documents. In fact, I emailed the office to confirm if they actually received my emails.  The next day I received a voicemail from Kim who was hurried, failed to say a proper greeting , but  instead left on the voicemail, "hey, your taxes are done, can you call back to go over them?" I called him back immediately and again,  no formal greeting, for example, "how are you, good afternoon," straight to business. Fine. Kim asked two questions, 1) did you teach summer school, 2) do you have any kids. Again, unprofessional and not familiar with  me as his client, when I just sent over the day before my client profile which states I'm a single teacher with no children. The next thing Kim asked while coughing loud in the background, again, unprofessional and possibly unaware of the many quotes being given to clients throughout the day, he asked, "what did we quote you? $250?" I didn't want to say it wasn't the correct quote originally given because I needed to go back to my yelp messages as proof that it was quoted for $195 since I received previous quotes from other CPAs. Kim ran the amount for $250, however, in less than an hour I emailed the office back attaching the Yelp message with the quoted amount for a teacher requesting an itemized tax service saying they'd charge $195. After emailing the screenshot of the Yelp message with the quote of $195 I also called Kim R.Coyle CPA and spoke with Duc. When speaking to Duc I communicated again that I was overcharged and needed clarification on where signatures were required on the documentation that Kim prepared and emailed without specific instructions on where to sign. Duc's response under her breath was, "oh no, he must have left without finishing." Duc confirmed in a email I would receive a refund and when days passed without an update of how the refund would be given I emailed back asking for an update and NEVER got a response.
I sought LEGAL REPRESENTATION because simply ignoring my request for a response to fix their mistake was unacceptable.  Based on my experience, the company is overcharging, unprofessional, has poor customer service, does not take interest in knowing their client's profile, and will go as far as to ignore a client when they're rightfully asking for a refund from being overcharged-the audacity in the middle of global pandemic. Before committing to receive services from Kim R. Coyle CPA: 1) Ask for a name of who will be preparing your taxes because apparently multiple people are answering phones and emails with no accountability nor integrity,  and 2) ask for a quote in writing and for it to be emailed for your protection.

Emma Edquilang

Kim R. Coyle, has been a great CPA who have prepared my taxes for the last 5 years or more. Together with Duc and Aaron they were trained well by Kim. Thank you so much for working and getting our tax return done and completed! We do appreciate you ALL.

Katherine Custard

I am so glad I found Kim years ago. I would defiantly recommend him. He’s everything you need in a tax consultant. Kim has been efficient and accurate without exception, and very reasonable with his rates.

Kim is very knowledgeable, reliable, and kind. He also has a great sense of humor. Our meetings are always relaxing. He and his associates communicate everything in an organized fashion, so you don't feel overwhelmed by all the material.

Kim Coyle & Associates are Tax Guru’s!

Chasity Nieto

I am so thankful to have been referred here. I have been doing my own with online tax services over the years. As a sole proprietor it was simple. With the pandemic it made 2020 taxes too complex to do myself. Self employment, unemployment, SBA Loans etc… I hired someone else last April, paid them, they filed a extension and ghosted me. I panicked! Today I walked into Kim’s office without an appointment and was welcomed. The whole staff worked so efficiently. I was in and out quickly. Let’s just say they are so good that I am never doing my own taxes again. As long as I am in business, I will continue to use Kim Coyle. Thank you team!

Daniel Royle

Kim Coyle has been my account for close to a decade, he provides amazing service and low rates. He'll work with you in any situation, and gives time to give advice to anyone who needs tax advice that comes through his office.

As an accountant I know he does audits and helps with tax problems, if I something were to happen to my finances and taxes I know the first person I'd call to get some help would be Kim.

He's a great guy outside of the office, fun to be around and personable. Personally I think he should move his office closer to the beach, because that's where he seems most at home.

William Kho

Kim and his team have been preparing taxes for us for over ten years. They always seek first for their clients' interests and give good advices on tax saving. Filing taxes is a personal thing and you really want someone you can trust to assist you with this matter. Kim and his team are no doubt the most trustworthy and efficient CPA firm in town

Mari Stachenfeld

Kim is superbly intelligent. He knows his stuff, keeps up with all tax law changes, and is a pleasure to work with because he is so smart and so personable. It's rare that I can say a CPA has a great sense of humor AND knows what he's doing! He is the best! (It's not like going to the dentist.)

Amanda Calderon

This CPA office has assisted many of my clients in their business entity set up, accounting and bookkeeping as well as tax filling quarterly's and yearly's. This is a small office with a dedicated team who genuinely wants to see our local small businesses stay afloat, be successful and grow.