E-ZPass Customer Service Center - Newark, New Jersey

E-ZPass Customer Service Center: A Comprehensive Guide

The E-ZPass Customer Service Center is a state government office located at 375 NJ-21, Newark, NJ 07114, United States. This facility provides essential services to E-ZPass users, offering a range of solutions to address their queries and concerns. In this article, we will delve into the main services offered by the E-ZPass Customer Service Center, its location and access, featured characteristics, practical information, and analyze positive aspects mentioned in customer reviews.

Main Services

• Customer Assistance: The E-ZPass Customer Service Center provides assistance to customers with queries related to their E-ZPass accounts, including account management, transaction history, and account status.
• Account Activation and Deactivation: Customers can activate or deactivate their E-ZPass accounts at the center, ensuring they can use the toll roads and bridges in New Jersey efficiently.
• Toll Payment Assistance: The center offers assistance with toll payments, including helping customers resolve issues with toll invoices, refunds, or disputes.
• Pass Replacement and Refunds: Customers can replace lost or damaged E-ZPass passes and receive refunds for any overpaid tolls.
• Technical Support: The E-ZPass Customer Service Center provides technical support to help customers resolve issues with their E-ZPass transponders, including troubleshooting and replacement.
• Passport and ID Verification: The center verifies customers' identification and E-ZPass passes to ensure they are eligible to use the toll roads and bridges.
• Toll Road and Bridge Information: Customers can obtain information about toll roads and bridges, including maps, toll rates, and travel times.
• Account Security and Fraud Prevention: The center offers guidance on how to secure E-ZPass accounts and prevent toll-related fraud.
• Special Services: The E-ZPass Customer Service Center may offer special services, such as emergency assistance for customers who are stranded or lost on the toll roads and bridges.

Location and Access

The E-ZPass Customer Service Center is located at 375 NJ-21, Newark, NJ 07114, United States. The facility is easily accessible by car, with ample parking available on-site. The center is wheelchair accessible, with a wheelchair-accessible car park and entrance. Customers can also use public transportation to reach the center, with nearby bus stops and train stations available.

The center is open Monday to Friday from 8:00 AM to 5:00 PM, and Saturday from 9:00 AM to 1:00 PM. Customers can also contact the center by phone or email to schedule an appointment or inquire about their account.

Featured Characteristics

The E-ZPass Customer Service Center is known for its efficient and friendly service, with a team of knowledgeable staff available to assist customers. The center is equipped with modern facilities, including comfortable seating areas and state-of-the-art technology to ensure a smooth customer experience.

The center is also committed to providing excellent customer service, with a focus on resolving issues quickly and efficiently. Customers can expect a warm and welcoming atmosphere, with staff available to answer questions and provide guidance throughout their visit.

Practical Information

Here are some practical details to keep in mind when visiting the E-ZPass Customer Service Center:

• Contact Information: Phone: 888-288-6865, Website: ezpassnj.com
• Hours of Operation: Monday to Friday from 8:00 AM to 5:00 PM, Saturday from 9:00 AM to 1:00 PM
• Address: 375 NJ-21, Newark, NJ 07114, United States
• Parking: Ample parking available on-site, wheelchair accessible
• Accessibility: Wheelchair accessible car park and entrance, public transportation available

Positive Aspects from Reviews

According to customer reviews, the E-ZPass Customer Service Center has several positive aspects, including:

• Efficient service: Customers praise the center's efficient service, with many reporting quick resolution to their issues.
• Friendly staff: The center's staff are known for their friendly and welcoming nature, making customers feel at ease during their visit.
• Knowledgeable staff: Customers appreciate the center's staff for being knowledgeable and helpful, providing them with accurate information and guidance.
• Modern facilities: The center's modern facilities, including comfortable seating areas and state-of-the-art technology, make the customer experience enjoyable and convenient.
• Convenient location: The center's location is easily accessible by car, public transportation, and on foot, making it convenient for customers to visit.

👍 Reviews of E-ZPass Customer Service Center

rahul D.

4/5

They opened exactly at 8. They allow 10 people inside the room where there were 7 counters. At 8 am only 2 windows were open for business. At 8:10 am 4 counters were operational.
4 more people were allowed to enter the waiting area.

Suggestions- if you are planning to buy new EZ-Pass, better to fill out the application online and come here with the reference number.

With 4 counters operation and being 10th in the line, everything was complete by 8:15.

In the counter it took only 2 minutes for me because (look at the suggestion)

Erick G.

5/5

An extremely pleasant and knowledgeable agent named Honey took care of me today. I would like to thank her by leaving a positive review for her assistance today! Hopefully other customers get to deal with Honey and experience her assistance in their ez pass needs as well as anytime in life they get the pleasure of speaking with her! So easy going and a literal ray of sunshine! I hope I can make people feel as good as she did me while helping me!

Stanley O.

1/5

God awful service. The absolute worst. I travelled in NJ for a week. Most tolls hit my PA EZ Pass no problem. Some didn't, don't know why don't care. They send me 5 violation notices for tolls all less than $6, with $50 fees applied, all threatening to send me to a collections agency if not paid. The website allows you to dispute 1 only, but never tells you that beforehand.

I call to resolve, quite iiterally an hour and 6 minute wait, and the woman on the phone was immediatly annoyed at me for calling. She did not help at all and was nasty and rude.

I'll vacation elsewhere. NJ is so wacked in so many ways, this just adding to the litany of them.

Haroon C.

1/5

Why does it always take at least an hour to try to get through to someone? Who can stay on the phone for an hour during business hours? Dont people have to work!? Why do they not have enough staff!? And this TERRIBLE website!? They are collecting all OUR toll money and cannot even give proper service!? And then charge $50 admin fees!? Do they not read these thousands of negative reviews!? All these lawsuits have been attempted to be filed! This government needs to be removed and these people need to be held accountable. Taking “toll” money to allow us to drive on OUR roads that we pay for through our taxes!!

Paulette R.

5/5

Crystal was fantastic. I did wait over an hour on hold to speak with someone, but she was kind listened to my case, looked for the documentation I submitted, and got someone to review my violation dispute. It's not resolved...yet. I do want to make sure everyone knows Crystal is polite and sweet to work with.

Avraham R.

1/5

Understaffed to the max! When calling customer service the prerecorded message says to expect to wait on hold for 40 minutes, but in reality expect to wait on hold for at least an hour to an hour and a half. I tried calling them 3 times last week and had to hang up after 90 minutes and try again the next day because I couldn't wait on the phone any more!
I'm in New York Easy Pass customer and do not have a New Jersey E-ZPass account. When my account balance does not have Auto replenishment and my account goes into the negative, all of my tools get billed to me in the mail along with a fee and I must call them and wait on hold for ages to request that they transfer the bill and drop the fees to my New York E-ZPass account which by now I have already replenished. This is not functional. It should automatically transfer to my New York E-ZPass account. New York E-ZPass customer service is under the impression that it does but in fact it does not. Please fix this!

L J.

1/5

The call-in customer service is abysmal. You have to wait at least 40 minutes to talk to someone. Then they can't answer your questions. So you have to speak to a supervisor. No supervisor ever available so you have to get a call back. Call back timeframe is 7-10 days. Ridiculous. Whoever is hiring staff and managing the phone systems should be replaced.

Shadman A.

1/5

NJ EZ pass is a money hungry organization. They send toll violations while you have a EZ pass. For the same day all my other tolls were processed normally except this one. My toll was $5.65 and the admin fee was $50.00. I did call customer service number multiple times. I waited literally for hours, nobody picked up the call. Obviously it is a monopoly business. Everyday people will always suffer.