Better Business Bureau of the Tri-Counties - Goleta, California

Address: 5350 Hollister Ave Suite G, Goleta, CA 93111.
Phone: 8059638657.
Website: bbb.org
Specialties: Business management consultant, Non-profit organization.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 41 reviews on Google My Business.
Average opinion: 3.1/5.

📌 Location of Better Business Bureau of the Tri-Counties

☎️8059638657

⏰ Open Hours of Better Business Bureau of the Tri-Counties

Monday: 8 AM–5 PM
Tuesday: 8 AM–5 PM
Wednesday: 8 AM–5 PM
Thursday: 8 AM–5 PM
Friday: 8 AM–12 PM
Saturday: Closed
Sunday: Closed

Better Business Bureau of the Tri-Counties

The Better Business Bureau of the Tri-Counties, located at 805-963-8657, is a well-respected organization specializing in business management consulting and operating as a non-profit organization. Situated at 5350 Hollister Ave Suite G, Goleta, CA 93111, this entity ensures businesses abide by ethical standards and helps resolve consumer-business disputes.

Accessibility and Additional Features

One of the notable features of the BBB Tri-Counties is its commitment to accessibility. The organization has a wheelchair accessible entrance and parking lot, making it convenient for all visitors, including those with mobility issues.

Opinions and Average Rating

Opinions: The Better Business Bureau of the Tri-Counties has received 41 reviews on Google My Business, reflecting a range of experiences from those who have engaged with the service. The average opinion stands at 3.1 out of 5, indicating a generally positive but not overwhelmingly positive reception. This suggests that while many find the BBB Tri-Counties helpful, there may be areas for improvement.

In spite of the average rating, some experiences shared in reviews emphasize the positive impact of the BBB. For example, one reviewer recounted a significant problem with a purchase that was resolved after they complained to the BBB. This highlights the organization's effectiveness in handling disputes and aiding consumers.

Key Information and Recommendations

For anyone seeking guidance or resolution for business-related issues, the Better Business Bureau of the Tri-Counties offers valuable resources. Their specialty in business management consulting and role as a non-profit organization make them a reliable partner for businesses of all sizes.

When reaching out, consider visiting their website at bbb.org. In addition to their expertise, the wheelchair accessible facilities further emphasize their commitment to inclusivity.

👍 Reviews of Better Business Bureau of the Tri-Counties

Better Business Bureau of the Tri-Counties - Goleta, California

barbara W.

1/5

This started with Expedia being BBB accredited. They are the worst company on the planet and I was shocked they were BBB accredited. And then I remembered my own business dealings with the BBB. I was able to buy an A rating and they knew nothing about me or my music business and yet I had an A rating after I paid their fee. This is bribery and so disappointing. Even the BBB can’t be trusted. So disappointing!

MD J. H.

5/5

I had a big problem regarding one of purchase. But after I complained at BBB things got easier and my problem got solved.

Roy C.

1/5

These guys are the very first people to take your money and when you don’t want their services are ruthless with your outcomes .
Thank goodness they are not a government organization as this is managed like a socialist system .
Look at their reviews themselves no wonder they were under legal scrutiny . Play fair BBB

Kanisha B.

5/5

I had the pleasure of speaking with Mr. Richard Copelan, the CEO of the Better Business Bureau of the TriCounties in California. I was connected with him to assist in resolving some issues surrounding the transfer of our headquarters to another state. Mr. Copelan was extremely considerate and understanding of the situation. Despite the fact that they were closing within 10 minutes, he took ownership and ensured the issue was resolved promptly.

One would not typically expect a CEO to personally handle a call from an employee performing a transaction for her CFO, but Mr. Copelan did just that, offering an excellent customer experience. He exemplifies the true definition of customer service, getting in the field and working alongside his representatives to provide the best service to his clients.

Thank you, Mr. Copelan, for being a perfect gentleman and going above and beyond to ensure our situation was resolved. I highly recommend seeking BBB accreditation for your local business in the TriCounties area.

Barb V.

5/5

I had an issue with a local Dermatology office here in town. I was at my wit's end. Not only did the BBB (Brent, Carol and Rick), help me to remedy the problem in a professional manner, they did it so efficiently and swiftly. Customer service was TOP NOTCH!. They all made me feel at ease, and couldn't have been more supportive. Santa Barbara is truly fortunate to have such an awesome group of people watching our backs. Thanks guys!!!

George B.

5/5

I have been going through issues with Uber as I have been driving with them for the past year. As of the annual background check, 2 issues were found, one over 20 years and the other 30 years ago.

These issues have prevented me from driving with uber and applying to Lyft. On July the 6th, I went to 2 different courts to get the clearance documents.

I then uploaded these cleared documents to Checkr and to Uber, which now puts me in another waiting period. I called Janet M of the BBB of the Tri-Counties who assisted me before with a different issue.

She was gracious enough to give me this insight on the best way to approach this stressful situation and I thank her for it. She made my experience with this A LOT easier.

Janet has helped me again to write a COMPLAINT against Uber so they can change their PROCESS to be more helpful. I highly recommend ANYONE who has ANY issue with ANY company to reach out to the BBB of the Tri-Counties.

Gigi N.

5/5

I am very happy with this branch of BBB. Brent listened to what I had to say regarding an issue, and even went above and beyond by listening to me on a completely different issue. Not only that, he gave me a valuable suggestion. He didn't have to, but he did. He was patient, friendly, yet professional the whole time, 22 minutes at that. It was a breath of fresh air to deal with someone like him. I hang up the phone happy and hopeful.

Russ H.

1/5

Predatory business practices!

What scumbags. This office of the BBB called me up and made it sound like a complaint had been filed against me in order to get me to join their organization. I would HIGHLY recommend that no one do business with these predators.

Update: I just spoke with Rick Copeland President of this business. He parsed the sales reps words and hemmed and hawed that as long as the rep said "inquiry" and not "complaint" everything was fine. Not true! The notion that there was any inquiry was a complete fabrication to try and make a sale! Starting off a relationship with a lie is no way to go, Rick.