AT&T Store - Hamburg, Pennsylvania

Introduction

AT&T Store, located at 1728 Tilden Ridge Dr Unit A145, Hamburg, PA 19526, is a premier destination for telecommunications services and products in the Hamburg area. This store, part of the broader AT&T network, offers a wide range of services and products to cater to both individual and business customers. Let's delve into the details of this store, its services, location, unique features, and what customers have to say about it.

Main Services

• Stores: The AT&T Store in Hamburg offers a physical location where customers can explore the latest devices, ask questions, and get assistance with their AT&T services.
• Pennsylvania: This store serves customers in the state of Pennsylvania, offering local support and expertise.
• Hamburg: Situated in the borough of Hamburg, this store caters to the local community, providing convenient access to AT&T services.
• Tilden Ridge Shopping Center: Located within the Tilden Ridge Shopping Center, the store offers easy access and ample parking for customers.
• Upgrade: Customers can visit the store to upgrade to the latest devices and plans, taking advantage of AT&T's latest offers.
• Bring Your Own: If you prefer to use your own device, AT&T allows you to bring it in and set it up with their services.
• Pay Your Bill: The store offers in-person bill payment options for customers who prefer to pay their bills in cash or using a check.
• Get Support: AT&T's knowledgeable staff provides support for a wide range of issues, from troubleshooting device problems to explaining billing queries.
• myAT&T app: The store offers assistance with setting up and using the myAT&T app, which allows customers to manage their accounts and services online.
• Cell Phones: AT&T Store offers a wide range of the latest cell phones from various manufacturers, including:
• Latest iPhones: Customers can find the newest iPhone models in store.
• Samsung Galaxy Series: The store stocks the latest Samsung Galaxy smartphones.
• Cell Phone Accessories: AT&T Store offers a variety of accessories to protect, enhance, and personalize your devices.
• Wireless Plans and Setup: The store helps customers choose the right wireless plans for their needs and sets up their services.
• Phone Activations: AT&T Store activates new phones and transfers existing services to new devices.

Location and Access

The AT&T Store is situated at 1728 Tilden Ridge Dr Unit A145, Hamburg, PA 19526, within the Tilden Ridge Shopping Center. This central location provides easy access for customers from across Hamburg and its surrounding areas.

Transportation:

• Public Transportation: The store is accessible via public transportation. Customers can take the Berks Area Regional Transportation (BARTS) bus route 401, which stops near the shopping center.
• Car: The store is easily accessible by car. It is located near the intersection of Route 61 and Route 12, providing convenient access from major roads.

Parking:

• The Tilden Ridge Shopping Center offers ample parking, ensuring customers have plenty of space to park their vehicles.
• Accessible Parking: The store provides wheelchair-accessible parking spaces for customers with disabilities.

Featured Characteristics

• In-store Pick-up: Customers can shop online and pick up their purchases at the AT&T Store.
• In-store Shopping: The store offers a hands-on shopping experience, allowing customers to explore and test devices before making a purchase.
• On-site Services: AT&T Store provides on-site services, including device repairs, upgrades, and support.
• Delivery: For customers who prefer not to visit the store, AT&T offers delivery services for their devices and accessories.
• Wheelchair-Accessible Entrance: The store ensures accessibility for all customers, providing a wheelchair-accessible entrance.
• Wi-Fi: The store offers free Wi-Fi for customers to use while in the store.
• NFC Mobile Payments: AT&T Store accepts NFC mobile payments, providing customers with a convenient and contactless payment option.

Practical Information

• Address: 1728 Tilden Ridge Dr Unit A145, Hamburg, PA 19526, United States
• Phone: 4846603629
• Website: att.com
• Hours of Operation:
  • Monday - Friday: 10:00 AM - 8:00 PM
  • Saturday: 10:00 AM - 7:00 PM
  • Sunday: 11:00 AM - 6:00 PM

Positive Aspects from Reviews

AT&T Store in Hamburg has received 197 reviews on Google My Business, with an average rating of 4.3/5. Customers have praised the store for its knowledgeable and helpful staff, clean and inviting atmosphere, and wide selection of products and services. Some customers have also highlighted the convenience of the store's location and the ease of in-store pick-up options. Here are a few examples of positive reviews:

"The staff was very helpful and knowledgeable. I was able to get my phone set up and activated quickly, and they even offered to transfer my existing number over for me. I would definitely recommend this AT&T store to anyone in the Hamburg area." - John D.

"I had a great experience at this AT&T store. The staff was friendly and informative, and they helped me find the perfect phone and plan for my needs. The store was clean and well-organized, and the in-store pick-up process was a breeze. I'll definitely be back in the future." - Sarah L.

👍 Reviews of AT&T Store

Haley G.

1/5

We have visited this store multiple times to get assistance with releasing a phone number to be added to another AT&T account and the employees tried their best to help us however the manager had absolutely no interest in helping. On Friday 04/18/2025 we went to this store again to have a TOBR added to the account the number was leaving. We dealt with the manager of this store who stated he took care of everything for us that we just needed to then go to a corporate store to move the number. Once we got to the corporate store this past Saturday, we were informed there is a note on the account however it was not even added correctly (it was added as a general note on the account, not added to any phone number) and there was no authorization code added either to allow the number to move. We wasted so much time at this store to find out the assistance we received didn't even do anything useful. I would not recommend this store to anyone looking to work with AT&T.

Andrew W.

5/5

The Set-Up of my new device took extra time extending beyond the store hours and the Associates stayed to complete the job for me!
They were super friendly, knowledgeable and it was a great experience overall! I'll be back! Thank you

T B.

5/5

Patience deserves a solid five stars! She took her time to explain everything, which was a relief from my uncomfortable employer business person. She also got me a new phone and saved a lot money on my bill. Thank you so much for your great job!

nancy B.

1/5

No stars..totally disgusted with the service I received. Looking into other service alternatives. No one who just paid $ 1000 on a phone should be pushed aside and told they don't know how to help you, and send you to another store 1/2 hour away only to be told they can't help you. I have been an ATT customer since the beginning of cell phones and I hope I won't be anymore very soon!

Jenna M.

5/5

They were very patient with our situation and helped my family get the new phone lines and replacement phones we needed. If they weren't sure of something, they would ask to verify so things didn't get messed up, instead of acting like they knew everything. I appreciate that.

Jefferson L.

1/5

We went for new phones. The manager ripped us off with older phones, upgraded direct tv , and internet that is not available in my area. When they set the internet up, they used a different address and phone number! Highly deceptive sales practices! ATT corporate is aware…..

Eric K.

1/5

Was recently told by this store that adding lines to the account would lower the bill, bill arrived and it was $100 higher. Corporate fixed the issue

Davian H.

5/5

I went in to pick up my new phone yesterday. What should have been an easy transfer ended up being a difficult ordeal with several calls to tech support. Three hours later I left with my new phone and no issues. Isaac was a rockstar through the whole process. He was there by himself so while he was helping me with my issues he was also dealing with other customers coming through with their own questions, concerns or purchases. He never once seemed to get upset or frustrated. He never seemed like he would rather be closing up for the night rather than dealing with customers even though we were there past closing. Being in the customer service industry myself I know how hard it is to find a truly dedicated employee like Isaac. I hope that this is known and appreciated by his superior.

Haley G.

1/5

We have visited this store multiple times to get assistance with releasing a phone number to be added to another AT&T account and the employees tried their best to help us however the manager had absolutely no interest in helping. On Friday 04/18/2025 we went to this store again to have a TOBR added to the account the number was leaving. We dealt with the manager of this store who stated he took care of everything for us that we just needed to then go to a corporate store to move the number. Once we got to the corporate store this past Saturday, we were informed there is a note on the account however it was not even added correctly (it was added as a general note on the account, not added to any phone number) and there was no authorization code added either to allow the number to move. We wasted so much time at this store to find out the assistance we received didn't even do anything useful. I would not recommend this store to anyone looking to work with AT&T.

Andrew W.

5/5

The Set-Up of my new device took extra time extending beyond the store hours and the Associates stayed to complete the job for me!
They were super friendly, knowledgeable and it was a great experience overall! I'll be back! Thank you

T B.

5/5

Patience deserves a solid five stars! She took her time to explain everything, which was a relief from my uncomfortable employer business person. She also got me a new phone and saved a lot money on my bill. Thank you so much for your great job!

nancy B.

1/5

No stars..totally disgusted with the service I received. Looking into other service alternatives. No one who just paid $ 1000 on a phone should be pushed aside and told they don't know how to help you, and send you to another store 1/2 hour away only to be told they can't help you. I have been an ATT customer since the beginning of cell phones and I hope I won't be anymore very soon!

Jenna M.

5/5

They were very patient with our situation and helped my family get the new phone lines and replacement phones we needed. If they weren't sure of something, they would ask to verify so things didn't get messed up, instead of acting like they knew everything. I appreciate that.