Digital Federal Credit Union - Waltham, Massachusetts

Introduction to Digital Federal Credit Union

The Digital Federal Credit Union, located at 130 Lexington St, Waltham, MA 02452, is a not-for-profit financial cooperative that provides a wide range of financial services to its members. With a strong focus on community involvement and member satisfaction, DCU has established itself as a trusted financial institution in the Boston area. In this article, we will delve into the main services offered by DCU, its location and accessibility, and highlight its unique characteristics. We will also discuss practical information for potential members and highlight positive aspects from reviews.

Main Services

• Insurance: DCU offers a variety of insurance products, including auto, home, and life insurance, to help protect its members' assets and financial well-being.
• Investments: The credit union provides investment services, including retirement accounts and brokerage services, to help members grow their savings over time.
• Branches & ATMs: DCU has a network of branches and ATMs across Massachusetts, making it easy for members to access their accounts and conduct financial transactions.
• Borrow: The credit union offers a range of loan products, including personal loans, mortgages, and auto loans, to help members achieve their financial goals.
• Support: DCU provides a range of support services, including financial counseling, budgeting tools, and online resources, to help members manage their finances effectively.
• Services: The credit union offers a range of services, including free checking, HSA checking, and Visa and Greenlight debit cards, to help members manage their daily finances.
• Membership: DCU is a member-owned credit union, open to anyone who meets its membership criteria, including employees of participating organizations, family members, and the general public.
• Free Checking: DCU offers free checking accounts with no monthly maintenance fees, making it easy for members to manage their daily finances.
• HSA Checking: The credit union offers HSA checking accounts, which allow members to set aside pre-tax dollars for medical expenses.
• Visa Debit Card: DCU issues Visa debit cards, which can be used to make purchases, withdraw cash, and access accounts online.
• Greenlight Debit Card: The credit union also offers Greenlight debit cards, which provide an additional layer of security and convenience for members.
• Primary Savings: DCU offers primary savings accounts, which provide a safe and liquid place for members to store their savings.
• Advantage Savings: The credit union offers advantage savings accounts, which provide a higher interest rate than traditional savings accounts.
• Smart Savings: DCU offers smart savings accounts, which provide a low-fee, high-yield savings option for members.
• Money Market Savings: The credit union offers money market savings accounts, which provide a liquid place for members to store their savings with a competitive interest rate.

Location and Access

The Digital Federal Credit Union is located at 130 Lexington St, Waltham, MA 02452, in the heart of Waltham, Massachusetts. The credit union is easily accessible by car, with a wheelchair accessible entrance and parking lot. Members can also access their accounts online or through the DCU mobile app.

Featured Characteristics

* Wheelchair accessible entrance: DCU's entrance is designed to be accessible for members with disabilities.
* Wheelchair accessible parking lot: The credit union's parking lot is designed to accommodate members with disabilities.
* Cash advance: DCU offers cash advances at its branches and ATMs.
* Community involvement: DCU is committed to giving back to the community, with a range of charitable programs and initiatives.

Practical Information

* Phone: 800-328-8797
* Website: dcu.org
* Hours: Monday - Friday, 9am - 5pm
* Branches and ATMs: DCU has a network of branches and ATMs across Massachusetts.

Opinions and Reviews

This company has 126 reviews on Google My Business, with an average rating of 3.2/5. Members have praised DCU for its friendly and knowledgeable staff, convenient branch locations, and competitive interest rates. Some members have noted that the credit union's online banking system can be slow to respond, but overall, the majority of reviews have been positive.

* "I've been a member of DCU for over 10 years and have never had any problems. The staff is always friendly and helpful, and the interest rates are competitive." - Rachel B.
* "I was impressed by the convenience of DCU's branches and ATMs. I was able to access my accounts and conduct transactions easily, even on weekends." - John D.
* "I've tried other credit unions in the past, but DCU has been the best experience. The online banking system is user-friendly, and the mobile app is great." - Emily K.

Note: The information provided is based on publicly available data and may not reflect the current status of the credit union.

👍 Reviews of Digital Federal Credit Union

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.