Kohler Credit Union - Kohler - Kohler, Wisconsin

Joey

Im 20 years old and am currently working through a rough few years. I wasn't really sure on what I was doing with my banking. I was told to go to Kohler Credit Union because its supposedly a very good banking establishment. I had Brittney Fanslau walk me through everything and was left amazed that people like her still exist in this world. She helped me with everything I needed and answered my questions even if they were stupid. Or to be honest not even her department. If I could give 6 stars I would. I can't wait to do a loan since I've

Sound A.

Kohler credit Unions certificate of deposit program is a joke. Unless you typically bring in new money, they will not give you the best rates on a CD. So needless to say, I have had to move a sizable amount of money out of KCU to invest elsewhere. In talking to others I’m not the only one who has done this. If KCU were smart, they would realize that sometimes it’s better to play the long game. People like myself not only are moving money out of KCU, but often times we have 401(k) rollover’s, and other large assets of which I now have with another financial institutions , which I am certain is going to be a lot more lucrative than what they might earn on a CD. I recommend taking your money elsewhere.

Abbey S.

I’d give zero stars if I could. Koehler credit union is by far the absolute WORST bank I’ve banked with. NOTHING WORKS. It’s 2023, I should have mobile access to transferring funds and working ATMS. Something is always wrong with their app or the ATM or something. Nothing is ever convenient, nothing is ever available. It’s my money and I should have access to it.

Audra H.

Do not give Kohler Credit Union your business. They are awful

FOLLOW UP A FEW MONTHS LATER:
KCU has terrible customer service. Every time I've been on the phone with them (mind you A LOT since I have problems with them quite often) they are snappy or have an attitude. They also require you to always come in to get anything done. And everything always takes well over a week! I will be closing my account today with them and couldn't be happier. Do not use Kohler Credit Union.

John V. D. V.

Today I arranged for a car loan with the KCU through Betty Moeller who had helped us 2 years ago with a similar loan. Becky was very accommodating and provided us with several options. I would highly recommend working with Becky or with any other loan officer @ KCU as I believe you will find them to be very competent and wanting to provide you with the best possible service and products. Their rates are lower and with more flexible payment programs than what is offered with our current bank. I wish I had found KCU earlier. John Van Der Vaart

Richard V.

I was always very satisfied in the past when I went into one of your local branches for a loan. It was always handled in a timely manner. This time it seemed to be a long drawn out process and the information I gave to the first person I talked with I had to give to Weston Nelson again. One of the items was the 10 day pay out amount. He was out of the office for over a week including the holiday week end and when I finally spoke with him on Tuesday , he asked me for that figure again because supposedly the 10 days had expired. As of today I understand that the loan is approved and he has all the information he needs. I was very disappointed in the way he handled things. The other problem was in his absence on one else seem to be able to help me.
Richard Vajgrt

rick P.

It's always a pleasure to deal with Becky at Kohler very professional and she makes purchasing vehicles very easy and convenient. I recommend Kohler Credit Union for all my purchasing needs thank you.
Rick

Nicole A.

Happy to give my negative review, I just wish I could rate this place zero stars.

In short, KCU's customer service is terrible. There was an error made on our account on a Friday and it took more leg work on my part than was necessary to get an answer from anyone until the following Thursday. When I did finally get to speak to someone and ask why there was no response from them, I got that it was "a miscommunication error" as an answer. I went so far as to email the chief retail officer and the president, only to be told that the situation would be looked into and they would "try to prevent it from happening in the future." Not so much as an apology for the mishandling of the entire situation.

This isn't coming from someone who has been a short term member. I've had accounts with KCU for almost 20 years and had been an employee for almost 18. Kohler Credit Union has gotten too big for it's britches and clearly only cares about the almighty dollar and not their members. They have no respect for the relationship they have with their members - despite what their mission statement says.