PenFed Credit Union - West Point, New York

Address: United States Military Academy, Thayer Rd Bldg 600, West Point, NY 10996.
Phone: 8002475626.
Website: penfed.org
Specialties: Credit union, ATM, Bank, Financial consultant.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 14 reviews on Google My Business.
Average opinion: 4.3/5.

📌 Location of PenFed Credit Union

PenFed Credit Union United States Military Academy, Thayer Rd Bldg 600, West Point, NY 10996

☎️8002475626

⏰ Open Hours of PenFed Credit Union

Monday: 9 AM–4 PM
Tuesday: 9 AM–4 PM
Wednesday: 9 AM–4 PM
Thursday: 9 AM–4 PM
Friday: 9 AM–4 PM
Saturday: Closed
Sunday: Closed

PenFed Credit Union es una cooperativa financiera que ofrece servicios bancarios a los miembros. Está ubicada en West Point, Nueva York, y cuenta con una dirección específica en la United States Military Academy. La cooperativa tiene una amplia gama de servicios, incluyendo préstamos, ahorros y tarjetas de crédito.

Características y servicios

Algunas de las características y servicios que ofrece PenFed Credit Union incluyen:

Credit union: PenFed es una cooperativa financiera que ofrece servicios bancarios a sus miembros.
ATM: La cooperativa tiene una red de cajeros automáticos en todo el país.
Banco: PenFed ofrece servicios bancarios tradicionales, como depósitos, retiros y transferencias.
Consultor financiero: La cooperativa ofrece asesoramiento financiero personalizado a sus miembros.

Especialidades

PenFed Credit Union se destaca por sus excelentes tasas y servicios sin cargo adicionales. Algunas de sus especialidades incluyen:

Préstamos: La cooperativa ofrece préstamos personales, automotrices y de otros tipos con tasas competitivas.
Ahorros: PenFed ofrece ahorros con tasas competitivas y sin cargo adicionales.
Tarjetas de crédito: La cooperativa ofrece tarjetas de crédito con tasas competitivas y sin cargo adicionales.

Ubicación y acceso

PenFed Credit Union tiene una ubicación específica en la United States Military Academy, en West Point, Nueva York. La cooperativa es accesible para personas con discapacidad, con una entrada y estacionamiento accesibles.

Información de contacto

Para obtener más información sobre PenFed Credit Union, puedes visitar su sitio web en penfed.org o llamar al número de teléfono 800-247-5626.

Opiniones y calificaciones

PenFed Credit Union tiene una buena reputación en línea, con una calificación promedio de 4.3/5 en Google My Business. Los miembros de la cooperativa destacan la excelente atención al cliente y las tasas competitivas.

Medios de comunicación

Algunas de las opiniones de los miembros de PenFed Credit Union incluyen:

Una persona destacó la excelente atención al cliente, particularmente la persona de Lela que atendió a su pregunta.
Otra persona destacó las tasas competitivas y la falta de cargo adicionales en los préstamos y tarjetas de crédito.
Una persona más destacó la cultura de la cooperativa y la oportunidad de trabajar con una institución que se enfoca en las necesidades de sus miembros.

👍 Reviews of PenFed Credit Union

PenFed Credit Union - West Point, New York

alex V.

5/5

Penfed's main customer service # routed to Lela at this branch, and she is a knowledgeable delight. I was hoping she could get credit for the sale in some way, but no she was just happy to be of help any way she could! Penfed has a great company culture and excellent rates (I got an autoloan in the past with them - I was told no origination fees or pre-payment penalty, and paid the loan off early without issue). Didn't know they had branches, and wish I had one near me!

Amber W.

1/5

I am absolutely appalled at how PenFed treated me and handled my account. I have a savings account as well as a very high limit credit card with them, and I have been carrying a balance for some time. Over the last two years, I have made PERFECT, ON TIME PAYMENTS, more than the minimum amount; every single month. Usually, companies reward you for this- NOT PEN FED! I noticed a double interest charge on my otherwise pretty low interest statement, and I called to inquire about it. Lo and behold, they were deceptive while signing me up- Balance transfer from when I first opened the card was not paid off "during the promotional period" so now it moves over to the high interest "Cash Advance" rate... LET ME REMIND YOU- I have never taken a cash advance in my life. And also let me remind you that when I signed up, NO ONE EVER MENTIONED that the "promotional rate" would change to "Cash Advance" rate... I was told it would roll over to my regular interest rate- THIS IS A LIE. So I ask, "Ok what's the balance on the "promotional rate" and I will pay it off right now so I don't need to be charged double interest on one balance" Their "supervisors" answer? "IT DOESN'T WORK LIKE THAT, YOU WILL ALWAYS HAVE CARRY-OVER INTEREST UNTIL YOU PAY THE WHOLE BALANCE OFF" Are you kidding me? carry over interest So they just scam you into thinking that you have one balance, but you really have two, because there is two different interest charges, but it's really only one because we can't separate them and pay one off, and you can't really do anything because we are GREEDY and we want to collect double interest from all the morons who don't look at their statements..... Absolutely ridiculous. So then I ask, "Can you look at my payment history and account info and see if I qualify for a lower overall interest rate?".... NOPE we can't do that either. Tell me why I called Capital One a few weeks back, asked the same question and they were more than happy to check it out and keep my business
Ended my call with the SUPER HELPFUL "supervisor" by letting him know I wasn't interested in arguing with him any longer, seeing as he was raising his voice to me, I promptly went with another company, and PAID THE WHOLE BALANCE OFF of my Pen Fed card.... You will NEVER get another dollar of interest from me PenFed. I hope this review makes people double check their statements and call and ASK QUESTIONS. Such shameful customer service, deceitful practices, and all around GREEDY company. I suggest you go with TD Bank, Capital One, or literally anyone else.

June A.

5/5

This is my 2nd account with Penfed and I am seriously considering moving some of my other accounts to Penfed. Their rates are more reasonable and their business plans are long term for the company and their customers. The customer service care makes me feel like a family member. Make the call today.

Rebecca A.

5/5

PenFed knows how to get customer service right. I wish they trained other companies. Every person I have spoken to made me feel valued and never rushed. Thank you for the excellent service!