Ascend Real Estate And Property Management - Bakersfield, California

Stefanie C.

Ive never rented from a company whos only interest was their renters money and not the actual people who are giving them their hard earned money!!! If i hadn't already given them my deposit which i worked hard to save i would have found a different agency but because they told me the place would be ready within 30 days i did then they said it would be like 2 months and oh wait they're going to keep my money which id understand if i had wasted their time but they in fact were wasting my time. Im a single mother and workedhardto save my deposit so i basically had no choice but to let them do whatever!! Ive had nothing but nonsense from day one! I WOULD NEVER RECOMMEND THIS REALTOR TO ANYONE EVER!!! And i left this review wheni first moved in and i made that house move in ready so you calling me to basically threatening me to take my review down is ridiculous and just goes to show that i was right about this place and i lost my job and have been doin everything i can to catch up and i only stopped paying in December and my work even sent u guys a check which u denied and ive already moved out and i made that house cleaner then wen i moved in and if youd like me to post the pictures of those i will gladly do so. Your a lousy realtor and definitely dont care about ur community just their money and profiting from them....

Craig H. (.

Review of most recent repair/maintenance request. Took more than 45 days to replace the oven in the kitchen. Oven finally installed is about 6” narrower than the one it replaced. Stained wood trim red to “match” the oak cabinets and left plenty unstained and unfinished. Installer left gouges in the linoleum floor as well. At least this time he cleaned up some of his mess. Also, this is the first time they didn’t have to borrow any of my tools to complete the job.

Quinn W.

Nik Boone, I'll be serving you Small Claims paperwork for my holding deposit back. Do not rent from this agency. They told us that the house would be ready at a given time and delayed us three separate times over the course of two months. Needless to say I called and said I'm done.

Believe me, they were so nice at first. But when they email me the lease agreement and SAME DAY call me and delay the house AGAIN. No. I'm done.

Being told "the holding deposit is non-refundable" when the unit isn't even move-in ready is absurd. It's IN the paperwork I signed. Their argument was that they could, in theory, continue delaying the house as long as they want to until it's ready. A week? Of course, I understand. Two months? Four? No.

So sure, hold my $1600 for now, but I'm going to see the look on your face change sooner or later.

You have a responsibility as a property management, and instead you're gonna pull this? They only want your money and function off the assumption they think you are stupid and don't know your tenant rights. Discriminatory behaviors and downright inappropriate behavior.

Just know I'll be at the office soon : )

Edit: You're a joke. The house is STILL being renovated after almost five months Nowhere in the application before signing the holding deposit, and nowhere in the holding deposit agreement does it say that it's under a full renovation.

Here's the exact email I got AFTER putting in the deposit:
"Good Morning, I have received your deposit and we have you scheduled to move in Mid October. This home is currently being renovated and not viewable. Unfortunately I do not think it will be available for you to view until the week you move in. As soon as they let me know you can view the property I will let you know. Please let me know if you have any questions. I'd be happy to help."

Not to mention you guys tried to offer us a new AC unit installation for an additional $100/month after the fact.. like obviously I said no but what kind of business practice is that. Then it was installed anyways and I didn't have to increase the rent. Translation: Hey can you just pay for the homeowners new AC unit we know it's super last second but we already have your deposit so no pressure

Sandra D.

Received a maintenance visit for a request I placed for my clients home , I am a caretaker for special needs adults . Dylan arrived and was extremely pleasant and helpful I mentioned my client was on the spectrum and loud noises might be triggering. He acknowledged her needs and was very helpful and understanding about not being loud with his tools to make sure she was comfortable in her home while he worked on what needed to be fixed . Friendly , and exceptional service ! Thank you Dylan !

Taylor P.

I moved out of my rental house with Ascend on December 18, 2024. Legally this company had 21 days to send me the return on my deposit, they have claimed they mailed it on January 7, yet it is January 14 and I still have not received it and the only answer they have is "just give it some more time."

I have not been provided any proof they actually sent my deposit back, although I have been asking for proof of this.

I was unaware it takes over a week to get a simple letter in the mail.

I hope the company makes this right and gets me my deposit money and provides real proof it has actually been mailed, and I'll be happy to remove this review....

Until then, I can only comment that they are still withholding my deposit after 27 days.

Jared P.

DO NOT RENT FROM ASCEND!!! If you do, do not waste your money on cleaning the property after. We rented a house from them for almost 2 years. They never took care of the landscaping as promised in the contract and there were lights inside that didn’t work and they never fixed them. Then on top of this, we payed over a thousand dollars cleaning the place when we moved out just for them to take our deposit.

If you rent from this company, don’t waste your money, just consider the deposit gone and trash the place.

The worst customer service. You cannot get anyone on the phone so you have to just email and wait, then they don’t fix the problem anyways. Please save yourself the trouble and rent from somebody else.

They ripped us off for thousands of dollars and never fixed a single thing for us.

B. T. B.

Ascend Real Estate was so helpful and answered all my questions. Jennifer was the representative who I had the pleasure of talking with when I called. She was such a delight! She was able to help me out with the many questions I had and was very informative! Thank you so much to Jennifer and to Ascend Real Estate for helping me out today. A 10 out of 10 would recommend to friends & family, and a huge shout out to Jennifer’s customer service care, top notch and a well deserved five star rating! If you ever call in looking for information or even just have basic questions, I encourage you to contact Ascend and ask to speak with Jennifer, she was the biggest help. Thank you Ascend and an even bigger Thank you to Jennifer!

Laydee J.

I had been helping my friend look for places and had no luck, but I happen to call here. I spoke with a lady named Jackie who was very polite on the phone especially when I was all over the place with questions. She had a lot of patience with me and she gave me a lot of great information, that I passed to my friend. Jackie was very kind, and I appreciated her courteousness over the phone and willing to go above and beyond. They definitely gained a new customer!