Citi - La Crescenta-Montrose, California

Citi Overview

Citi, located at 2621 Foothill Blvd, La Crescenta-Montrose, CA 91214, United States, is a well-established banking institution known for its comprehensive range of financial services. With a phone number of 8183306141, Citi provides its clients with efficient and reliable assistance in all matters related to banking.

Features and Specialties

The bank specializes in offering a myriad of banking services, making it a go-to institution for individuals and businesses alike. Citi prides itself on its wheelchair-accessible car park, ensuring that all clients, including those with disabilities, can conveniently access the bank's facilities.

Customer Experience

Testimonials reveal a mixed bag of experiences, with some clients praising the exceptional customer service. Notably, the manager, Annie, is often commended for her attentiveness, excellent suggestions, and courteous demeanor. This dedication to customer satisfaction sets Citi apart from many other banks.

Opinions and Average Rating

Citi has garnered 12 reviews on Google My Business, with an average rating of 2.8/5. While some customers have expressed disappointment due to various reasons, the majority highlight the exceptional service provided by Annie and her team.

Recommendation: For those seeking a reliable banking institution with a focus on customer satisfaction, Citi is certainly worth considering. The bank's commitment to providing comprehensive financial services, coupled with its wheelchair-accessible car park, ensures that clients of all needs are catered to.

To learn more about Citi's offerings and explore their range of services, visit their official website at citi.com. Don't hesitate to reach out to Citi's dedicated team for any inquiries or to open an account today.

👍 Reviews of Citi

Sam M. S.

5/5

Really excellent customer service! My cousin and I were here to inquire about some of their offers and the manager, Annie, was such an amazing person. She was attentive and had excellent suggestions. She was also very respectful and courteous… I cannot recommend them enough.

S L.

1/5

Don't open CD from this branch. My CD automatically renewed with low interest rate about two weeks ago. I tried to close the CD and they charged 3 months worth interest penalty. The branch manager didn't help at all. She was really mean and unprofessional. Not happy with with this bank service at all :((

H. I.

1/5

If you want us to share details own experience with this place we sure will. We are a customers of this bank for many many years and this was one of the best branch ever in the area compared to La Canada anywhere in Glendale or Tujunga there were so many nice people working there so many nice people there was a employee name Anna, employee name Ashley, employee name Sheila and other other ones and they are all gone, they came and gone they came and gone and now at this present time this is the worst Branch ever worst Branch ever not counting couple of employees they are nice like the new accounts guy Costantine I believe his name is, and the teller name Nora and the gentleman name George I believe, but there is a new girl I don't know her name she's a young girl saviti Savannah or whatever her name is I believe or Svetlana I don't know she's very very rude non caring person she doesn't have any customer service whatsoever I go there pretty much every week and I notice how she works all the time she's on the phone with the another lady at the new accounts always talking talking talking she's not paying attention to her customers and she's very rude towards people who have a health issues I noticed few times how she treated people that they have disabilities few times I was present there and people came a couple of young ladies and also a gentleman and I saw how she treated them that's a discrimination and discrimination is against the law in the state of California. A person like her she cannot work with customers and if you are branch manager reading this Marina or whatever your name is Marlena you need to lay her off you need to fire from her position she cannot work with customers because she doesn't have any sort of customer service whatsoever she's very mean very rude very unprofessional and if you don't do something about this I'm going to report this your branch and this employee to the head of the Citibank CEO, so you better fire her because she cannot work with customers, and I really mean business I am not bluffing or I am not joking around, I really mean business, I will report this horrible branch to the head CEO of CITIBANK.

E. A. K.

5/5

The greatest branch I've ever been in. The branch manager, Amber, is incredibly intelligent, Quick and amazing problem solver. Her customer service skills exceed expectation. It's impossible to walk out of this branch without having a smile on your face. The staff and environment is incredibly friendly and extremely organized. This branch is the only reason why I willcontinue to be I citi customer.

N. K.

1/5

I do almost all my banking online that I rarely go into the branch for any customer service. Today, I went in to get customer service and received the worst customer service in my life by Razmik. I made an appointment yesterday and got there on time. He didn't even bother to provide one minute of professional customer service. Very rude and abrasive.

Tom T.

5/5

I do most of my banking online, however whenever I've needed to visit this branch I've always found the personnel to be courteous, respectful, and helpful.

Vera J.

1/5

There is a teller that runs the funds to the machine without counting in front of you and is aways short in his calculations, by then it’s hard to prove because he has put the money away in his drawer. Insist they count your money in front of you!

Patrick S.

3/5

Nice staff, but good luck calling the branch on Saturday, even though they are open from 10 AM to 2 PM.