New Merkel Consulting Group - Birmingham, Alabama

Katie Robertson-Shaddix

New Merkel is a terrific IT consulting firm for our nonprofit organization. The staff there is professional, reliable, and knowledgeable, but also understands the budget constraints of a nonprofit organization in a tough economy and is willing to help us find creative and cost-effective solutions to our technical needs. New Merkel's friendly, optimistic customer service is unsurpassed. Their staff is helpful and patient in assisting users at all levels of technical expertise and is happy to provide user-friendly explanations of technological issues so that clients can make informed decisions about their technology options.

Kimberly Perkins

I have used this company for years and rely on them for all of my website (building and hosting), SEO and digital marketing needs. They are prompt, professional, friendly and, on the rare occasion that I have any issues, they provide fast solutions! The New Merkel crew is by far the best at what they do and I recommend without hesitation.

Charles Scribner

New Merkel Consulting Group provides excellent IT consulting every month for Black Warrior Riverkeeper, a nonprofit environmental advocacy organization in Birmingham. Not only is New Merkel's software and hardware advice always top notch, but they really understand what we are trying to do as an organization, and how they can help us through technology. Their ability to understand the client was particularly useful when they designed our website, and any time they have followed up on issues regarding our public communications or internal operations. I could not recommend New Merkel more enthusiastically!

Claire Gray

Excellent and responsive customer service! They helped to untangle our updated website and update to reflect our business today. We've seen tremendous results since we began working with New Merkel.

Eva Dillard

New Merkel is the absolute best, an expert in meeting individual needs and tailoring the right solution for each client. As those needs grow and change, New Merkel is right there to help you adapt. Their incredibly friendly, good-natured service is prompt and perfect. Instead of panicking when I encounter a problem, I just turn it over to New Merkel, secure in the knowledge that they will handle it.

Adam Watkins

New Merkel is a top-notch technical provider, with an incredibly friendly attitude. You know who you're going to get on the phone when you call them, and can always look forward to a pleasant experience. Their technicians explain things so you can understand them even though they seem to be doing rocket science. I would gladly recommend them.

Kelly Marshall

This is the first time in my life I have wished I was a professional reviewer, just so I could most adequately express my positive experience with New Merkel and Baird Castleberry.

I have worked in marketing for more than fifteen years and I’ve never been more thrilled with an IT/web company – and I’ve worked with dozens. When my organization decided to move into the latest technologies with a new and improved responsive website, I knew New Merkel was the company to help us reach that goal. I had worked with Baird before and I knew he understood his clients’ needs better than anyone, no matter how big or small. I also knew he had the ability to work within my budget and would get the biggest splash he could within my parameters.

Baird went well beyond the call of duty to make sure we were pleased with the end product. With consistent communication about the process, timeline and expectations, I knew we were in excellent hands. Baird listened, which is a lost art in the world today, and provided a fantastic blueprint to create a new online experience for our members and site visitors. He’s on top of all the latest technologies and can determine an easier and more efficient path for any issue that arose.

What’s even more important than all of this is that Baird left me with every single tool I would need to maintain my new website so that our organization could save money on expensive trainings and webinars. Baird is amazingly adept at talking to my level of understanding and worked tirelessly to ensure I felt comfortable with the new website going forward. He even has a way of making every issue or roadblock into a pleasant experience with his extensive knowledge of possible solutions. If I ever heard “no” to any request, I knew it was for a very good reason.

Trustworthy, knowledgeable, efficient and smart. I encourage anyone looking for a new IT team to have their back in this constantly changing environment: reach out to New Merkel. I cannot recommend them highly enough and would skywrite it across the Alabama skies, if allowed. You won’t be sorry!

Tee Toe

New Merkel not only worked closely with our public relations and marketing agency to build client website, but also advised on SEO and development best practices specific to each client's needs. Their responsiveness, transparency and attention to detail made our professional relationship as enjoyable and productive as one could ever expect.